Acceptable Use Policy
Policy & Service Guidelines
We provide web hosting to thousands of clients, and we
have a responsibility to protect each client and to provide the best services
available. The following guidelines were designed to ensure these obligations
are met.
Acceptable Use Policy:
All elements of alfa.qc.ca web site, including words,
images, and photos, are protected by trade dress (look and feel of this site),
unfair competition, and other laws and may not be copied or imitated in whole
or in part. No logo, graphic, sound or image from any Alfa inc. website may be
copied or retransmitted unless expressly permitted in writing by ALFA inc.
TRAFFIC RESTRICTIONS:
Our packages are all designed to allow for bandwidth
maximums, each dependent upon the package that you have chosen for your domain.
None of our packages come with unlimited bandwidth. We have the option within
our Domain Management System to allow any of the domains that exceed these
bandwidth parameters to be automatically suspended. We no longer do that
because our clients indicated to us that they prefer to have their sites remain
operative. Bandwidth is reset at the end of each month therefore if you go over
your limit on the 15th of the month your site would be shutdown until the first.
Obviously this is just not good business.
Therefore when your site/s exceed bandwidth
parameters, we must monitor bandwidth usage and adjust your billing histories
accordingly. Right now, when we find a domain has exceeded their bandwidth
allotment, we charge $16.00 / GB of overage to the client's account. In August
you will be charged for July’s overage and in September for August’s overage
and so on.
As of September 01, 2001 the bandwidth overage fees is
$16.00/GB for manual adjustments. If you pre-purchase extra bandwidth before
exceeding your package quota, you will be charged at the following rates:
One (1) GB increments - $12.00 / GB
Ten (10) GB increments - $110.00 / 10 GB ($11.00 / GB)
Twenty-five (25) GB increments - $240.00 / 25 GB
($9.60 / GB)
Once again, thank you for choosing to have your web
site(s) hosted with us and we look forward to providing you with only the best
in hosting services.
Content:
All services provided may be used for lawful purposes
only. Transmission, storage, or presentation of any information, data or
material in violation of any law is prohibited. This includes, but is not
limited to: copyrighted material, material we judge to be threatening or
obscene, or material protected by trade secret and other statute. The
subscriber agrees to indemnify and hold us harmless from any claims resulting
from the use of the service which damages the subscriber or any other party.
Pornography and sex-related merchandising is
prohibited on all our servers. This includes sites that may infer sexual
content, or links to adult content elsewhere. We will be the sole arbiter in
determining violations of this provision.
Also prohibited are sites that promote any illegal
activity or present content that may be damaging to our servers or any other
server on the internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
• Pirated software
• Hacker programs or archives
• Warez sites
• 18 + web site (site with nudity representation)
We will be the sole arbiter as to what constitutes a
violation of this provision.
Commercial Advertising - E-mail:
Spamming, or the sending of unsolicited e-mail, from
our server or using an e-mail address or domain that is maintained on our
machine as reference is STRICTLY prohibited. We will be the sole arbiter as to
what constitutes a violation of this provision.
Background Running Programs
We may allow programs to run continually in the
background. These are considered on a case-by-case basis and an extra charge
will be incurred based on system resources used and operational maintenance
needed.
IRC:
We currently do not allow IRC or IRC bots to be
operated on our servers.
Backups:
Full backups are made weekly, and backups of
new/changed data made nightly. No guarantees are made of any kind, either
expressed or implied, as to the integrity of these backups. Backups are made
for server restoration purposes only. It is the clients responsibility to
maintain local copies of their web content any information. If data loss occurs
due to negligence of client in securing their account or by an action of the
client or any reasons, alfa.qc.ca will attempt to recover the data from the
most recent archive at the hourly rate usually charge ($65.00 per hour as of
January 1, 2003).
Server Abuse:
Any attempt to undermine or cause harm to a server, or
customer is strictly prohibited.
Refusal of Service:
We reserve the right to refuse, cancel, or suspend
service at our sole discretion.
All Sub-Networks, distributive hosting sites and dedicated
servers must adhere to the above policies.
Failure to follow any term or condition will be
grounds for immediate account deactivation.